Paysafe provides payment solutions that power the everyday. The multinational organisation operates multiple brands across the e-cash, payments processing and digital wallets spectrum, serving over 145 million customers of varying size and scale.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Chalange
A regional government agency faced widespread challenges due to outdated processes and disjointed communication channels. Citizens experienced long wait times, inefficient data management, and limited access to digital services. The agency needed a modern, integrated solution that could streamline operations while improving service delivery.
What did
Matrix do
Matrix Technologies partnered with the agency to design and implement a comprehensive digital transformation strategy. We developed a custom online portal that consolidated service requests, automated internal workflows, and provided citizens with real-time updates. By leveraging our robust Safaricom network, the solution also ensured secure and reliable connectivity across remote locations.
Process & Impact:
Integration: We integrated various legacy systems into a single, unified platform, making it easier for staff to access and process data.
Automation: Repetitive tasks were automated through intelligent workflows, reducing manual errors and speeding up processing times.
User Experience: The new portal featured an intuitive interface that improved accessibility for citizens, resulting in a 40% decrease in processing time and higher satisfaction rates.
Security & Scalability: By using industry-leading security measures, the system safeguarded sensitive data while being scalable to accommodate future growth.
The Results
The agency witnessed significant improvements in efficiency, transparency, and citizen engagement. Our solution not only simplified internal operations but also enhanced the overall digital experience for the public, positioning the agency as a modern, responsive institution.
