Hardware Maintenance & Support
Benefits of managed IT services provided by Tecnologia
Are you busy putting out IT fires instead of focusing on your core business? If your technology is draining resources rather than optimizing them, Matrix can get you back on track.
Corrective Maintenance
When something breaks, we respond fast. Our certified technicians diagnose and repair hardware faults from power supplies to hard drives with genuine replacement parts and full documentation.
Remote Diagnostics
Many faults are resolved without a site visit. Our team connects remotely to diagnose and fix software, configuration, and driver issues saving you time and minimising downtime.
On-Site Support
We dispatch certified technicians directly to your premises. Response times are defined by your SLA tier standard response is within 4 to 8 business hours anywhere in Nairobi.
Our Team is Ready to Help
Part of what makes our managed services so exceptional is that we are always available, regardless of time or holiday.